Most of our products have warranties from suppliers. In case the product is defective or faulty, it should be returned to the shop of purchase or to the nearest KCT shop, after which it will be sent to the supplier for service and repairs.
The warranty period varies from one supplier to another and relevant warranty documents will be given to you on purchase and you are required to produce same every time you need service under the warranty.
Note that the condition of the warranty does not cover negligent handling of the product sold to you. The product will also not be accepted by the supplier if tampered with by another repairer.
National ID cards for borrower and the guarantor.
Original latest pay slip for civil servants or if working in other institutions we have check off arrangement with.
3 original latest pay slips if one is from TSC
Latest 3 months bank statement
2 guarantors for one applying shs 50,000 an above.
Check off system
Any permanent employee from an institution with which we have check off arrangements.
Ordinary HP sale
Any person from the locality of the shop employed or self employed. If self employed his or her business should be known and relevant licenses produced as prove of ownership.
We refund any amount overpaid by our customers so long the amount is paid to us by the customer’s employer. We have a system in place to make the refund process as fast as possible.